State Farm® Insurance Agent Dick Franklin

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Michelle Strausbaugh

April 14, 2024

5 out of 5

"People in this office really care for their customers!!!"

Nahomy Lopez

March 10, 2024

5 out of 5

"Marcie is the absolute best! Helped me update my auto policy and made recommendations for additional policies. She took the time to thoroughly explain everything. Such a wonderful person!"

Stuart Reese

February 15, 2024

5 out of 5

"Marcie is an absolute delight to work with! She really cares about her clients and their wellbeing- I would recommend her without reservation- makes dealing with insurance a pleasure!"

Oscore

February 12, 2024

1 out of 5

"Ridiculous prices for young adults and blames it on “inflation” when really florida is just a cess pool of fraud. On top of that when State Farm messed up and didn’t “adjust my rate for inflation” they wanted me to pay an extra $350 out of pocket because they messed up and didn’t charge it to me when I was still paying my lower monthly rate."

George Gray

February 4, 2024

5 out of 5

"Marci's the best. She always responds promptly and provides straightforward honest feedback. I highly recommend her."

Jaedan Jah

January 30, 2024

1 out of 5

"The worst possible experience in insurance. The only time I ever hear from Mr.Franklin is when he first got me signed up ever since he has been a ghost. They over charged me and voided promised discounts, his assistants constantly give out incorrect information, and god forbid you try to talk to your actual agent he is NEVER in the office nor does he EVER call back or respond to emails. Then if you try to go into the actual office you’ll be waiting 2 hours to hear from no one. This was the worst insurance experience I’ve ever had and I would literally recommend you try ANYONE else for car insurance. The biggest problem is the lack of communication and then when you get it the inconsistency of its actually correct or not. I tried reaching Mr.Franklin for over 7 months and every time I call it a new excuse, every time I email I get no response back. God forbid I actually get in an accident I’d truly be left on my own. If you can find any other insurance agent I’d recommend you do that instead. You’ve been warned."

Betty O'Brien

November 6, 2023

5 out of 5

"Moved my account here based on the advice of my financial advisor. I am so pleased with every interaction and the care shown by everyone. It's like finding a group of friends that offer great advice and the service that I hope to get from the companies that I do business with. Sending extra stars because 5 is just not enough *****"

Lisa R.

July 27, 2023

5 out of 5

"I have vehicle coverage, and I love working with Lucretia. She is always friendly and looking out for me and my wallet! Go see her!"

So what you cookin!?!? Brown

April 10, 2023

5 out of 5

"Lucretia is the best, she keeps my accounts in order and does a great job of informing me when things change!"

Amos A. Reed Reed

January 15, 2022

4 out of 5

"State Farm was/is much less expensive than Progressive Auto Insurance, @!"

Susan Trimble

December 14, 2021

5 out of 5

"Wonderful, responsive… When I called after 5 o’clock with a question about a local repair shop, not only did I get a real person, Jim, but he immediately understood my problem and helped me. Thank you!"

Gentry Nelson

January 18, 2021

5 out of 5

"They take care of their customers💯❤️"

Elaine Wilbur

January 8, 2021

5 out of 5

"Excellent customer service. Covid-19 protocols put in place."

Carol King

December 16, 2020

5 out of 5

"Helpful people and great rates"

Kari Anderson

August 6, 2020

5 out of 5

"Lucretia was amazing. She helped me through my whole process, chatted and laughed some. She’s very helpful, funny, and takes care of you completely. Definitely will recommend this office all because of her! Thank you Lucretia!"

Lisa Herron

February 22, 2020

5 out of 5

"The personalized help."

Ted de Looze

January 22, 2020

1 out of 5

"Although the service is slow, at least the food is bad. Pleasant staff but extremely disorganized."

L H

September 11, 2019

5 out of 5

"This particular office staff always stand up for me and willing to make our business as easy as possible."

Denden Uhuru

August 3, 2019

5 out of 5

"Great customer service... Feels like family"

Cassandra Speed

August 3, 2019

5 out of 5

"Great"

Robert Keaton

July 26, 2019

5 out of 5

"Always great, friendly service"

Linda

November 26, 2018

5 out of 5

"Always helpful"

Grady Mixon

September 10, 2018

1 out of 5

"These people are criminals and should not be allowed access to people’s bank accounts."

Catherine Sculley

May 31, 2018

5 out of 5

"Rebecca is amazing to work with. No matter my insurance needs she is always there to help and ask the right questions. Highly recommend Dick Franklin’s office."

Beth Phillips

May 2, 2018

1 out of 5

"Horrible Customer care and Service!"

What our customers say about us...

Michelle Strausbaugh

April 14, 2024

5 out of 5

"People in this office really care for their customers!!!"

Nahomy Lopez

March 10, 2024

5 out of 5

"Marcie is the absolute best! Helped me update my auto policy and made recommendations for additional policies. She took the time to thoroughly explain everything. Such a wonderful person!"

Stuart Reese

February 15, 2024

5 out of 5

"Marcie is an absolute delight to work with! She really cares about her clients and their wellbeing- I would recommend her without reservation- makes dealing with insurance a pleasure!"

Oscore

February 12, 2024

1 out of 5

"Ridiculous prices for young adults and blames it on “inflation” when really florida is just a cess pool of fraud. On top of that when State Farm messed up and didn’t “adjust my rate for inflation” they wanted me to pay an extra $350 out of pocket because they messed up and didn’t charge it to me when I was still paying my lower monthly rate."

George Gray

February 4, 2024

5 out of 5

"Marci's the best. She always responds promptly and provides straightforward honest feedback. I highly recommend her."

Jaedan Jah

January 30, 2024

1 out of 5

"The worst possible experience in insurance. The only time I ever hear from Mr.Franklin is when he first got me signed up ever since he has been a ghost. They over charged me and voided promised discounts, his assistants constantly give out incorrect information, and god forbid you try to talk to your actual agent he is NEVER in the office nor does he EVER call back or respond to emails. Then if you try to go into the actual office you’ll be waiting 2 hours to hear from no one. This was the worst insurance experience I’ve ever had and I would literally recommend you try ANYONE else for car insurance. The biggest problem is the lack of communication and then when you get it the inconsistency of its actually correct or not. I tried reaching Mr.Franklin for over 7 months and every time I call it a new excuse, every time I email I get no response back. God forbid I actually get in an accident I’d truly be left on my own. If you can find any other insurance agent I’d recommend you do that instead. You’ve been warned."

Betty O'Brien

November 6, 2023

5 out of 5

"Moved my account here based on the advice of my financial advisor. I am so pleased with every interaction and the care shown by everyone. It's like finding a group of friends that offer great advice and the service that I hope to get from the companies that I do business with. Sending extra stars because 5 is just not enough *****"

Lisa R.

July 27, 2023

5 out of 5

"I have vehicle coverage, and I love working with Lucretia. She is always friendly and looking out for me and my wallet! Go see her!"

So what you cookin!?!? Brown

April 10, 2023

5 out of 5

"Lucretia is the best, she keeps my accounts in order and does a great job of informing me when things change!"

Amos A. Reed Reed

January 15, 2022

4 out of 5

"State Farm was/is much less expensive than Progressive Auto Insurance, @!"

Susan Trimble

December 14, 2021

5 out of 5

"Wonderful, responsive… When I called after 5 o’clock with a question about a local repair shop, not only did I get a real person, Jim, but he immediately understood my problem and helped me. Thank you!"

Gentry Nelson

January 18, 2021

5 out of 5

"They take care of their customers💯❤️"

Elaine Wilbur

January 8, 2021

5 out of 5

"Excellent customer service. Covid-19 protocols put in place."

Carol King

December 16, 2020

5 out of 5

"Helpful people and great rates"

Kari Anderson

August 6, 2020

5 out of 5

"Lucretia was amazing. She helped me through my whole process, chatted and laughed some. She’s very helpful, funny, and takes care of you completely. Definitely will recommend this office all because of her! Thank you Lucretia!"

Lisa Herron

February 22, 2020

5 out of 5

"The personalized help."

Ted de Looze

January 22, 2020

1 out of 5

"Although the service is slow, at least the food is bad. Pleasant staff but extremely disorganized."

L H

September 11, 2019

5 out of 5

"This particular office staff always stand up for me and willing to make our business as easy as possible."

Denden Uhuru

August 3, 2019

5 out of 5

"Great customer service... Feels like family"

Cassandra Speed

August 3, 2019

5 out of 5

"Great"

Robert Keaton

July 26, 2019

5 out of 5

"Always great, friendly service"

Linda

November 26, 2018

5 out of 5

"Always helpful"

Grady Mixon

September 10, 2018

1 out of 5

"These people are criminals and should not be allowed access to people’s bank accounts."

Catherine Sculley

May 31, 2018

5 out of 5

"Rebecca is amazing to work with. No matter my insurance needs she is always there to help and ask the right questions. Highly recommend Dick Franklin’s office."

Beth Phillips

May 2, 2018

1 out of 5

"Horrible Customer care and Service!"